The course aims at acquainting students with leading technologies of medical service quality management to achieve significant improvement of an organization’s effectiveness and efficiency, particularly, to teach students the leading technologies of line management and medical service quality improvement; to develop students’ practical skills in ensuring the improvement of medical service provision quality and successful introduction of cost-effective methods; to develop students’ personal or team responsibilities/accountability at workplace; their aspiration towards achieving best results and innovative approach towards solving problematic issues; to promote the establishment of continuous improvement culture at an organization for achieving better clinical and financial results.
Target audience:
Managers, administrators, heads of departments, medical doctors and nurses of medical providers and medical insurance companies
Providers of health care and social services
Managers of pharmaceutical networks
Precondition for joining the program:
At least a half-year work experience on a similar position and a preliminary interview; a superior’s recommendation is desirable.
The following competences will be assessed through the preliminary interview:
Has a clear motivation to improve own and team results at workplace;
Has a desire and readiness to learn and develop professional skills;
Feels responsibility for learning throughout the entire course (attendance and homework);
Can briefly formulate the issue of necessary improvements at workplace (own project).
Assessment criteria:
Has – 1 point
Can – 2 points
Can provide an unclear formulation – 1 point
Has not/cannot – 0 point
Maximum 5 points, minimum 4 points
The precondition for joining the program: preliminary interview, receiving at least 4 points; an applicant who fails to receive 4 points will be expelled from competition.
Successful completion of the program will help a student develop the following competences:
Knowledge and awareness
A graduate will have knowledge about:
Modern principles of medical service quality improvement;
Basic tools of quality improvement used in health system most frequently;
Medical service quality assessment criteria, factors determining successful quality management
International examples of the best quality improvement practice and their economic benefits;
The role of self-discipline in medical service quality improvement (the “start yourself” principle);
Importance of team coherence for medical service quality improvement;
Skills to use knowledge in practice;
Graduates will be able to use knowledge and skills related to medical service quality improvement in their everyday professional activities; in particular, they will be able:
To have systemic vision about quality improvement in an organizational context and define their own roles/functions to improve the working process;
To analyze working processes, to detect losses and ineffective processes and to develop/submit justified measures on their eradication to the superior;
To develop a cost-effective business case aimed at improvement and submit it to the superior;
To collect data in the process of quality improvement and use them for problem solution;
To assume personal and team responsibility for medical service in a multidisciplinary work environment;
Skills to make conclusions
Graduates will be able:
To analyze the shortcomings existing in medical service quality and make analysis-based conclusions;
To analyze the challenges emerging in the process of improvement and make reasonable, analysis-based arguments for making new decisions;
To ensure logical linking and analysis of cause-effect data existing in practice;
Communication skills:
A graduate will be able:
To proactively share the knowledge related to service provision quality to colleagues;
To hold a discussion on quality management within a team and professional circle;
To independently submit the data developed and justified in the process of quality improvement to the team, management or other interested audience.
Language of instruction: Georgian or English
Duration of the course: 28 hours
Price: GEL 400
Contact information: 599 930 920
The Center reserves the right either to abolish or change the date of starting the course due to objective reasons. Registered students will immediately be informed about any changes.
Certificate will be awarded upon completion of the course.
კურსს გაუძღვება: ლელა სტურუა, თსუ მოწვეული სპეციალისტი. მედიცინის მაგისტრი. ჯანდაცვის ხარისხის მართვის სერტიფიცირებული პროფესიონალი (IHI, ჯანდაცვის გაუმჯობესების ინსტიტუტი, აშშ) ლინ ექვსი სიგმა მწვანე ქამრის მფლობელი.