Frequently, people working in an organization face some problems in relations with their colleagues and consumers. It is not so easy to cope with these problems. The existing critical situation affects labor efficiency, while the crisis in the working environment deteriorates labor culture. This course will help you counter these challenges.
The head of the course: Head of the TSU Center for Lifelong Learning, Dr. Mariam Lomouri
Trainers: Tea Gvelesiani, TSU PhD student (psychological science), certified trainer
Lali Chelidze, senior specialist at TSU Center for Lifelong Learning, certified trainer
Duration of the course: total duration of the course – 24 hours
The course consists of four (4) modules
I module: Basic business communication skills
Trainer – Tea Gvelesiani
Duration – 6 hours
II module: Corporate/organizational service
Trainer – Tea Gvelesiani
Duration – 6 hours
III module: Emotion management
Trainer – Lali Chelidze
Duration – 6 hours
IV module: Conflict management
Trainer - Tea Gvelesiani
Duration – 6 hours
It is possible to undergo either the complete course, or its separate module.
Language of instruction: Georgian
Target group: Any employee of the state, public or private corporation/structure or a person seeking a similar job
Precondition for participation in the course: No preconditions; any interested person is eligible to participate in the program or its separate module
The purpose of the course is:
- To raise the culture of corporate/organizational work; to cope with the challenges emerging in the process of work; to increase the efficiency and social competence of the team; to develop business communication skills; to equip participants with such communication techniques that will help them overcome conflicts in the relations with both colleagues and citizens.
- Upon completion of the course, the participants will be able:
- To have purpose-oriented and partner-oriented business communication
- To deliver information clearly
- To listen to an interlocutor actively
- To apply to relevant form of behavior in difficult situations
- To have relations with citizens in line with service standards and to clarify their requirements
- To refuse or provide negative information tactfully, in an acceptable form
- To calm down aggressive citizens
- To manage their own emotions
- To settle conflict situations peacefully
Total fee: GEL 240
Each module fee: GEL 60
In case of corporate order, the fee will be defined according to the contract.
The certificate of Ivane Javakhishvili Tbilisi State University will be awarded upon competition of the course or a module.
Contact information: TSU Center for Lifelong Learning (Ilia Chavchavadze Ave., 1)
Telephone: 2250484 (internal number 14-64); 577420528.
E-mail: lali.chelidze@tsu.ge
Bank requisites:
Ivane Javakhishvili Tbilisi State University 204864548
Name of recipient – uniform treasury account
Recipient bank – State Treasury
Bank code - TRESGE22
Recipient’s account/treasury code 708967253
კურსის ხელმძღვანელი თსუ უწყვეტი განათლების ცენტრის განყოფილების უფროსი
დოქტ. მარიამ ლომოური
ტრენერები:
თეა გველესიანი, თსუ-ის დოქტორანტი (ფსიქოლოგიის მეცნ.), სერტიფიცირებული ტრენერი
ლალი ჭელიძე, თსუ უწყვეტი განათლების ცენტრის უფროსი
სპეციალისტი, სერტიფიცირებული ტრენერი