Job Description

SKYHI is an IT services and digital transformation consulting company. The driving force behind our company is People First. Since 2014, our team has built one of the largest portfolios in the IT services and consulting sector. We believe that when technology works in service of people, it creates limitless opportunities — “Sky is the Limit!”

პოზიცია განსაკუთრებით საინტერესოა იმ კანდიდატებისთვის, რომლებიც სწავლობენ ან კურსდამთავრებულები არიან ინფორმაციული ტექნოლოგიების, ბიზნეს ადმინისტრირების ან მომიჯნავე მიმართულებებზე და სურთ კარიერის დაწყება ტექნოლოგიურ სფეროში.

აღსანიშნავია, რომ პრიორიტეტი ენიჭება ტექნიკური მიმართულების განათლების მქონე კანდიდატებს, თუმცა ასევე განიხილებიან კანდიდატები, რომლებიც ინტერესდებიან ტექნოლოგიებით და სურთ ამ სფეროში კარიერის განვითარება.

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Learn more about us: https://skyhi.ge/

If you are starting your career and looking for an exciting opportunity, enjoy communicating with people, are interested in technology, and want to work in a modern and fast-growing tech company where you can gain valuable experience and develop skills that will serve as a strong foundation for any professional path you choose, we invite you to join SKYHI as a Service Desk Specialist.

As a Service Desk Specialist at SKYHI, you will be the frontline ambassador of our IT support services, delivering timely, professional, and empathetic assistance to internal and external customers. This role is critical in ensuring seamless IT operations by serving as the primary liaison between users and technical teams. You will manage service requests, resolve incidents efficiently, and uphold our commitment to exceptional customer experience—all while contributing to a culture of continuous improvement and innovation. Joining SKYHI offers a unique opportunity to grow your career in a dynamic, people-first environment where your contributions directly impact service excellence and business success.

Responsibilities:

Serve as the primary point of contact for customers via email, phone, chat, and SMS platforms

Proactively manage incoming and outgoing communications to ensure timely and accurate information exchange

Log, track, and escalate customer requests and IT incidents within the designated service management system

Resolve support issues within your defined scope of responsibility, ensuring alignment with service standards

Monitor and adhere to Service Level Agreements (SLA) to maintain performance and accountability

Document customer feedback, suggestions, and service trends to support ongoing service enhancement

Consistently deliver a positive, professional, and user-focused support experience

Requirements

Requirements:

Prior experience in customer service or technical support roles

Excellent verbal and written communication skills with the ability to engage effectively across teams and customer levels

Demonstrated problem-solving abilities and the capacity to manage multiple priorities in a fast-paced environment

Familiarity with software systems, including IT service management (ITSM) tools (preferred but not mandatory)

Proficient in standard office productivity software (e.g., Microsoft Office, Google Workspace)

English language proficiency at B1 level or equivalent (required)

Benefits

What We Offer:

At SKYHI, you will have the opportunity for career growth and professional development aligned with modern international standards and practices.