About Company:  

Setanta Sports is the most extensive media in 14 CEE, we broadcast top tournaments across Europe and Asia and with our unique OTT platform, we deliver premium-quality sports content that’s available exclusively on any device, anytime, anywhere.  

We’re a team of sports enthusiasts and our goal is to bring the best sports content to any device, anywhere, and build a community of passionate, forward-thinking fans who love sports as much as we do. 

More About Our Team 

At Setanta Sports, we’re united by our love for the game. Sports inspire us to be our best, challenge us to grow, and bring us together as a team. We’re passionate about our work, cheering each other on like fans in the stands. With a winning mindset, we take bold actions and use data to guide us. And because work should be fun, we keep things playful every day. 

About the open role:

B2B Support Specialist to provide technical and operational assistance to business clients. You'll be the primary contact for resolving inquiries, troubleshooting issues, and ensuring a smooth customer experience. Ideal candidates have strong problem-solving skills, excellent communication, and B2B experience.

What you’ll do:

• Serve as the first point of contact for business clients, addressing inquiries and troubleshooting product or service-related issues;
• Accurately identify and promptly escalate problem cases using the appropriate tools;
• Efficiently navigate multiple platforms to locate and process user and product information;
• Maintain a high level of professionalism and empathy while handling customer requests;
• Diagnose and resolve technical problems, escalating complex cases to appropriate teams when necessary;
• Monitor and manage support tickets via Jira to ensure timely resolution within SLAs.

What we expect from you:

• Experience in a B2B customer support, helpdesk, or technical support role;
• Strong verbal and written communication skills, with the ability to explain complex concepts;
• Experience using ticketing systems like Jira Service Management, Zendesk, or Intercom;
• Familiarity with CRM systems and customer support best practices;
• Understanding SaaS solutions;
• Experience in working with SLAs, KPIs, and support metrics;
• Proficiency in English at a B2 communication level;
• Ability to multitask, prioritize, and manage workload efficiently;
• Problem-solving mindset with strong analytical skills.

Join Our Team 

We have a great culture and friendly atmosphere, with lots of activities and support. Enjoy flexible vacation time, work from home options, and comprehensive insurance. We offer courses and development programs to help you grow. 

Join our supportive, fun, and passionate team that’s changing the game in sports entertainment! 

The deadline for applications: 4 April, 2025.

For more information click here